Bigbasket.com — Payment not received

Address:

Pune, Maharashtra

Order No. MPFO[protected] Date 07.09.2015 Amount Rs. 1974/- Payment made through Credit Card. After 5 min I received a mail stating "Payment Failed for order MPFO[protected]" The amount already got debited from my credit card. I confirmed the payment from my bank, it was successful. The order was delivered on 08.09.2015. While delivery of order, I again paid for the same order with revised amount of Rs. 1985/- Now I have paid twice for the same order expecting for a refund of the previous payment as assured by the customer care of bigbasket.com After eight days past, I have no redunds.