Bigbasket.com — Product not delivered but claiming that they have delivered

Address:	Bangalore, Karnataka, 500044
Website:	www.bigbasket.com

I have placed an order with bigbasket on 8th november. It was supposed to be delivered by 9th nov, but it wasn't delivered.
When i checked the order status, it shows delivered. I tried calling their customer care department 5 times, but there's no action from their side. Every time they've been saying that they'll get back in 15 mins, but never got any call from them.
I neither received the order nor got the money refunded.
This is the worst ever experience i had in online shopping.

Please take an action against these kind of sites who just cheat customers in the name of serving people. They don't care for their customers at all.