Bigbasket.com — Product received were in bad condition

Address:

Mumbai City, Maharashtra, 400072

I had placed order and it was suppose to be delivered between 5 to 7:40 PM, but it was delivered late. Also the products received late were in bad condition, on all products packing was sticky and full of dust, so I had to return few products. When I gave a call to customer care, for refund, the customer care assistant could not answer my query properly.