[Resolved]  Bigbasket.com — refund

I requested a refund for the products not delivered to me on 12-04-20.
They dint respond on the ssme day.. On the next day an executive named hari kishore said that the amount will be refunded by eod.. It was not done.
On 14-04-20 i tried initiating chat and i got connected with anurag and he closed down the chat on my face without even responding to my concern. Then i spoke to veenupriya.. She said the same thing that the amount will be refunded by eod.. I need a solution...
The items that were not delivered are-
2 kg banana - rs 113
6 packets instant popcorn - rs 60
1 bru coffee 100 gm - 162
10 maggie masala - 120
1 brown bread 400 gm - rs 35