Bigbasket.com — Supply of adulterated Looking BB Popular brand sugar,bluish &sour taste.

Skv24

from Noida, Uttar Pradesh

Address:

Vaishali, Ghaziabad, UP

BB Big basket (Popular) brand supplied sugar on 21st October 2020.On opening slight bluish particles inside the pack & sugar taste was too sour had to spit immediately.Informed in writing to BB customer complaint through BB app & as well as separate e -mail to customer complaint gave my phone number also. No follow up phone call received . Only one mail received, Ticket No. [protected](given) & asking again to elaborate & again forwarded the complaint, but no response. Again interacted through app customer care in text message & was informed that complaint will be forwarded.
I informed initially that I am not looking for replacement but to alert BB to re check that lot and stop supplying to other customers but no response. I understand their customer complaint is eye wash they know that very few customers will go to court as customers will avoid court botheration and they take advantage of that.

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BigBasket.com customer support has been notified about the posted complaint.

Dec 11, 2020

Updated by Skv24 Bigbasket services are worst, no consumer support and feedback.Writing complaints do not have any impact on them.My complaint of sugar with sour taste and bluish color no action to stop that batch supply to others even with adulterated Looking sugar no action.Other supply of Soozi was also takes different form after adding water and spreads in water but I did not complaint and threw the soozi.How long Bigbasket will supply poor products, now time has come State/ central government concerned department must inspect their works and take samples for testing.I have not received single call from them for action taken till date.