Bigbasket.com — Two hours delay in delivery and delivery boy fleece money in the pretext of getting change.

Address:	Mumbai City, Maharashtra, 400064
Website:	www.bigbasket.com

My name is ashish dash. I live in malad west, mumbai, maharashtra. I am writing this complaint against the online shopping portal big basket whose loyal customer i had been until the fateful day of 24th of june 2017 when i was victimised by their pathetic service and completely unreliable employees.

This is regarding the order number: bmo[protected] that was placed on the 24th of june 2017. I had selected the delivery time slot between 07.30am to 09.30am and had opted for cash on delivery for the amount of rupees 1025. Have attached a copy of the order along with this complaint for reference.

I had selected that time slot because i had to pack lunch with the ingredients and carry the food with me for work. I leave for work at 10.30am. But the order arrived 2 and a half hours late. The delivery boy rang my doorbell at 12pm. Noon. Now this is a company that is proud of its punctuality and even awards a 10% cashback if they do not deliver on time. But in my case, all i got was further harassment and unprofessional conduct by the customer service representatives. During the 2 and half hour delay, the customer service representatives did not even help me get in touch with the delivery guy and casually kept insisting he is on his way and that he is stuck in traffic without ever telling me exactly where he is. When i insisted that i will forfeit half a day of pay if he doesn't show up soon, they confessed they are not able to catch a hold of the delivery person because the person is not taking calls and that they can do nothing to help me. I asked for the guy's phone number so i can try myself but their officials steadfastly refused to give me his contact details. Stating that they cannot do even in case of special situations like mine.

This is abysmal service and support that i did not expect big basket to give me. Their customer cell also handled my questions very casually giving little or no importance to the trouble caused owing to their delay. They did not provide his location or how much longer is he going to take.

And then, as if the scenario wasn't bad enough their delivery person did not even have the forethought to carry spare change. The total cost for the order was 1025 rupees. And he did not even have change for ten rupees. I am not asking the delivery people to carry change for 500 or even 100 which they ideally should. But not even for 10 rupees? That's awful. He even told me that i was one of his early orders so he did not get change till now. It was 12pm. If he did not carry change, why did he not get change from somewhere? I had to dig out all the change i had. And when i payed him a total of 1030 and asked him for five rupees back, he said he will get back with the change and never returned.

I have attached the biggest selling point of this fraud company that they proudly display on their website: quality you can trust and on time delivery. This is not quality anyone can trust and two and a half hour delay is not being on time. I thought this was a deemed chain run by individuals committed to their jobs. But they turned out to be duping tricksters.

I am horrified by the sheer unprofessionalism of this company. I would urge one and all to never trust their quality of service or rely on their time slots because these are people who are never going to meet them. They have no respect for their customers and have hired a bunch of duping tricksters who fleece money from people instead of doing their jobs.