Bigbasket.com — your order with bigbasket.com [order no: dx-mguvo[protected]]

Dear hari,

Your order with bigbasket.com [order no: dx-mguvo[protected]]

Just wanted to share my last experience with big basket. The reason for saying this is simple your team does not deserve customer like me. I know it would hardly make a difference to you or your organisation even if you loose one customer like me, but still thought sharing my experience might save hundreds of jobs.

The order was not delivered till 9 pm today, so i thought of checking the status and chated customer service team, i was informed it's delayed and it would be delivered by 9.25 pm. Then i saw a message at 9.15 pm that order is rescheduled for 7.30-9.30 slot the next day. I immediately called up the customer support @ 9.15 pm and was surprised to hear that delivery person reached my place @ 9.14 pm and was not able to find me (Which is a lie, as i was waiting for him). I was speaking to santosh or sanjay (Not sure what is the real name because he said to me he is santosh and when his supervisor called me he said his name was sanjay) he said the order will be delivered next day as in 2-3 minutes of talking the delivery guy went far away and would not be able to come back for delivery. To my surprise when i check next day delivery order some items were missing.

Then mr prasad (Sr floor manager) called me and confirmed that these items were anyways missing even if the order was to be delivered today i. E. As per schedule. Finally i requested him to either ensure full delivery or cancel full order and refund the amount to source i. E. My card. He said he would ensure this and this finally ends my last experience.

My request to you is to ensure my money is refunded to source as i am not interested in placing any further orders with bigbasket. Hope this request and promise will be delivered, else i would be forced to take legal course.

I have no problem / complaints with bigbasket as for me it's a dead entity. Just try and save as many jobs as you can by trying to retain and serve other customers.

Hoping you will not disappoint me in my only request.

Best regards
Pritpal singh