[Resolved]  Bigbasket — Refund related issue

Dear BigBasket Customer Support,

I hope this email finds you well. I am writing to express my dissatisfaction with the service I received regarding my recent order (Order BNN-[protected][protected] placed on November 12, 2023.

To my dismay, the order could not be successfully delivered due to a technical issue. Despite the inconvenience caused, what is even more disheartening is the lack of communication and the non-refund of the debited amount.

On the aforementioned date, my account was debited, but the order did not reach me. I have been patiently waiting for the refund to reflect in my account, but as of today, there has been no such reimbursement.

I am reaching out to seek immediate resolution and an update on the status of the refund process. It is quite distressing to experience such a lapse in service from a reputed platform like BigBasket. I trust that you will treat this matter with the urgency it deserves and provide me with a prompt resolution.

For your reference, the order details are as follows:
- Order Number:BNN-[protected][protected]
- Date of Order: November 12, 2023
-Payment mode - Paytm

I appreciate your prompt attention to this matter and look forward to a swift resolution. Kindly update me on the status of the refund and provide details on when I can expect the credited amount.On high priority basis and kindly check screen shot the details and your pathetic service reply by your team