Bigbasket.com — bbdaily online order of products - products spoiled - delayed services

 
1 Review
Pune, Pune District, Maharashtra, India
 Yog Nayak on Feb 16, 2019
Bbdaily (Big basket daily) / customer care number [protected]
Gstin:- 27aacci2053a1z7
Cin:- u74130ka2010ptc052192

Bdaily is a new service line of big basket where they offer customer to order any product a day before until 10 pm to get it delivered next day until 7:30 am.in case of delay in delivery they are supposed to refund the 10% of the total bill amount.
On 10th february no products were delivered until 9:30 am, i have been chasing with them since 7:30 am but they have not even delivered until 9:30am.

I have been telling them that after 8:30 am noone would be available at home for receiving the products and some of them are to be kept in the refrigerator (I. E. Milk, pineapple slices, butter milk, grapes etc) but they promised me that they will call us but no one got back to us.
We have made many calls, written emails but no concrete response at all.

The products were kept outside of my door for whole day and got spoiled off. They have not even refunded 10% of total bill amount.

They are cheating consumers and wasting our time when we raise our concerns. I request you to please take some strong actions against such online retailers.

They do not even give any order id if we add more products i. E. To daily deliveries.

Please check attached order emails and other conversations.

Complaint Status


[Feb 17, 2019] BigBasket.com customer support has been notified about the posted complaint.
Verified Support
BigBasket.com Customer Care's response, Feb 18, 2019
Very sorry for this experience. Could you please help us with your regitered number we'll check and assist you. We're unable to retrieve your order details with your name.
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    Bigbasket.com - bbdaily online order of products - products spoiled - delayed services