[Resolved] Bigbasket.com — cashback not received for first order
Lalavanyalavanya on Dec 19, 2018
First Order ID: BVZFO[protected] discount not received and when mailed to customer service got different answers from them.
For my first mail no reply, for second mail they said no coupon applied, third mail sodex meal and ticket restaurent not applicable and fourth mail paid through rupay card so offer not applicable and for fifth mail the order not eligible for discount, and for fifth mail as per our records, we notice that the voucher code was applied to the failed transaction and not on the successful transaction.
Complaint marked as Resolved Feb 18, 2019
[Dec 20, 2018] BigBasket.com customer support has been notified about the posted complaint.
Verified SupportBigBasket.com Customer Care's response, Jan 18, 2019
On checking our records, we see that BVZFO[protected] was applied with Voucher 'BBMC20' as per the T&C Voucher if the 'BBMC20' Voucher is used customer should use Master card. However the transaction was attempted using Rupay card hence Transaction failed. We request you to go through the T&C for more information.
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