Bigbasket.com — directly debited 1565 from my wallet without informing

Address:

Mumbai kandivili, Mumbai City, Maharashtra

I m aruna, this is to bring to your notice that bigbasket just deducted money from my wallet without informing or updating me.

They say it’s an outstanding of jan 2017 for which they waited for 2 years for me to come back on bb.

My ac is clear in their site, i had made cod in 2017. No delivery boy goes without taking money. They cannot provide proof also.

There was no communication or email or somebody coming with the bill for the payment it was pending then how come after 2 years they realise this.

Bb needs to provide a proof for the same pay a penalty for harassing a customer like this.

All their executives have been responding with the same argument without solving the problem.

It’s not a matter of 1565 but it’s a matter of putting unnecessary allegation on a customer that too for payment which i have done and on top of it after 2 year they have this realisation.

Please pay the penalty for this