[Resolved] Bigbazaar — not deliver goods | |||
Dear Sir, I have placed an order at Bigbazaar.com online on 15th August 2018. Today is 31st August. Order number : BBMB[protected] Placed on : [protected]:33:31 Called them many a times as well as wrote on email. Spoke to People like Yaspal / Dilip Das - who are good for nothing. Everytime, they are keeping the call on hold for several minutes and saying that there is a problem in the system and they will get back to me. But they are not replying back. Above all, Dilip Das is replying that he is not responsible to reply on mail, there is a separate team etc. When i told him to transfer to his senior person - he kept me on hold for 20 minutes! How ridiculous! It is 16 days now that you have taken my money and did not deliver the goods. Above all, there is no update from their end about their plan of despatch. I hereby request you to take a strict action against these big shots. Above all, there is no scope to get my money refund or to cancel the order. They are not keeping any provision for "COD" also. Looking for a prompt action. Best regards, Suborna Was this information helpful? | |||
Jun 1, 2019 Complaint marked as Resolved Finally they had issued credit note against the non - delivered products after follow up of 6 months. Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint. Verified Support Sep 02, 2018 Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Ms. Suborna, We are extremely sorry for this experience and for the inconvenience caused to you. In order to escalate this issue to the team, I would require your contact number. Kindly share the same at [protected]@futuregroup.in so that team can connect with you. Regards, Priya Future Group | |||
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+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
It is more than 1 month now that big bazaar did not yet deliver all the products.
They are stil not able to give any dates and below items are pending.
Order number : BBMB[protected]
Placed on : [protected]:33:31
Product description SKU Price Quntity Subtotal
PARACHUTE COCONUT OIL 500ml [protected] ₹174.00 1 ₹174.00
DAWAT BASMATI DEVAYA 5kg [protected] ₹349.00 1 ₹349.00
LAKME EYECONIC KAJAL 0.35G [protected] ₹140.00 1 ₹140.00
Please take necessary action with these fraud company.
best regards,
Suborna Saha Das
[protected] Forwarded message[protected]
From: Share With Us
Date: Mon, 3 Sep 2018, 9:46 pm
Subject: RE: Your Big Bazaar Mahabachat order.
To: Suborna Saha
Dear Customer,
Namaste!
Thank You For writing to us.
This is in response to your email.
We understand that your concern is still not resolved and we sincerely apologize for the delay in resolution.
Let us assure you that we have already escalated your concern to the respective team.
We will contact you with an appropriate resolution once we get an update from our team.
Your patience and co-operation will be highly appreciated in this matter.
Assuring you of our best services always!
Warm Regards,
Big Bazaar Customer Care Team
Toll Free –[protected]
Email – [protected]@futuregroup.in