BigRock India — bigrock is no.1 irresponsible company —

narekuma86

from Delhi, Delhi

Address:

New Delhi, Delhi, 110045

No.1 fraud and irresponsible company... There is no communication and system was down for last 3 days (10th sep 18 to 12th sep 18 as of now) whenever you ask & complaint they simply say — we currently do not have any eta but understanding the criticality of the issue our engineers are working on getting this fixed as soon as possible. But nothing was happend because of that i am liable to pay for fine & penalty to customs because of the such a delay of processing my job...

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Comments

rexn8r

from Ahmedabad, Gujarat

I am also one of their customer. I have 5 commercial websites used by my clients daily. my clients have threatened to discontinue my website service on account of this huge outage from 10th Sept 2018 till now i.e. 12th Sept 2018 9.30 pm.

I am shocked to know that being a major ISP provider in India, they don't have fail over system in place. what a sham this company is. This big outage incident has exposed their bad infrastructure as well as lack of quality staff who can handle such disaster.

as complained by narenkumar86 above, they don't have any answer as to when the service will be restored and they have turned off their telephone lines.

absolutely gutted with this horrific experience.

I know writing this complaint here would not yield anything but at least people looking for better ISP service will have a review about Bigrock.

Big thumbs down.

r