BigRock India — Received incomplete backup after paying for the data recovery service.

I had my public_html folder got deleted and was asked for payment to get my data restored by big rock, Paid for data recovery of my hosting but got incomplete backup files that are of no use, some folders are just blank. I was told before that they have the backup available till that date but when I paid I got a backup with incomplete folders/files.

Now my websites are down as half files are missing and got no response. I regret paying money for data recovery as it was a useless service from bigrock as they will just give you some random files in the name of backup files.

Case #: 30190154
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BigRock India customer support has been notified about the posted complaint.
Feb 28, 2021
Updated by hittu2021
After emailing them they are now saying they don't have the backup available with them. They are also not returning the amount I paid for the backup nor they are providing me a proper backup file, they scammed me by claiming they have the dated backup available with them on that particular day but after taking payment now they sent me an empty folder in the name of the backup which is of no use for me.
Bigrock India scammed me, I lost my money.

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