[Resolved]  BigRock India — Transfer of domain

Address:Mumbai City, Maharashtra, 400069

I had paid for renewal of my website
the full amount Rs. 689 in time as per their demands on 14th March 2015. They renewed and later I found that the services were terminated after I recieved call from people who found the link not working.
This was embarassing and loss of reputation for me.
Repeated querries were either not replied or said that the payment was refunded which was not true.
I submited the copy of my bank statement to disprove their claims for which the standard reponse is that we will consult with the gateway and get back which they never did even after one year.
Now they blocked my authorisation code and prevented me to even transfer my site to a reliable registrar - which is my right.
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Mar 10, 2016
Complaint marked as Resolved 
They have made a refund after one month which missed my attention. They have just called up and clarified the issue. They could have done this before blocking this domain for no fault of mine and causing irreparable damages. They simply did not care for a full year. Nevertheless I drop my complains but wants no more association with this firm. They have blocked my authorization code which is illegal and unwarranted.
BigRock India customer support has been notified about the posted complaint.
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