BigRock India — transferred domain to bigrock dns does not work

Address:

Mumbai City, Maharashtra, 400065

I have transferred my domain to big rock and updated mx record to map emails, its more than 15 days and there dns data doesn't reflect - my mails are not working, when ever i add data to dns, it goes to inactive record - i called their support team they mad it active from their end and still the records are not reflecting, tried to raise a ticket, tried connecting them now no is helping and they not even refunding my amount as their system has issues and they can not resolve and its not working for me -

They are just fraud to eat ur money - and has pathetic support service to reach and resolve things