Ref helpdesk ticket number
[brsales #xyk[protected]]: refund
Dated 31 july 2018
I got a vps server (Usa) from bigrock on 8/july/2018 after reading the terms and conditions check attachment. After trying for few days i cancelled the vps on 30/july /2018 after 22 days of activation
Due to very substandard preformance.
1. Websites becoming unreachable for no reason for 10-30 minutes (This happened for 3 consecutive days).
2. Cpanel sending daily emails about some process stopping due to lack of memory, my server had 2 gb of ram out of which used ram was 500-700 mb at any point of time and the remaining 1+gb always was free, so this seems like blatant overselling.
3. Now on asking for refund they upfront say vps servers are non refundable (Please see the attached uncertain terms)
Snippet from their terms page
https://www.bigrock.in/term-of-service/
Money-back guarantee
1. Dedicated servers
There are no refunds on dedicated servers. The thirty (30) day money - back guarantee does not apply to dedicated servers.
2. Managed shared, vps and reseller services
The company offers a thirty (30) day money - back guarantee for shared hosting services only. If you are not completely satisfied with these hosting services and you terminate your account within thirty (30) days of signing up for the services, you will be given a full refund of the amount paid for hosting. This money-back guarantee only applies to fees paid for hosting services and does not apply to any fees for any additional products or services. For more information about our refund policy on additional products or services please refer to the section non-refundable products and services.
On 1. Clearly states no refunds for dedicated server, on 2. Delebrately obscuring words
Any wonder how the parent group acquires big big companies, by swindling, cheating and robbing customers like us who trust such brands and pay yearly upfront
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