Bigrock — Not providing services

I've purchased reseller hosting with Bigrock. With hosting services they provide emails as well. Recently I tried their mailing services but they said I have to purchase separate service for that. I was communicating with them since 7th, November 2014. But they were taking too much time in replying. Multiple times they provide me wrong information as well. Now they are not replying to my mails as well.
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    BigRock India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    BigRock India Phone
    +91 22 3079 7982
    +91 82 4661 4011
    +91 22 6720 9001
    BigRock India Address
    ACME IT Park, Old Nagardas Road, Directiplex, Andheri East, Mumbai, Maharashtra, India - 400069
    View all BigRock India contact information