Bigrock — Websites down from past 6 days

Address:Mumbai City, Maharashtra

I am having Multi Domain hosting plan for my 7 websites and last Friday all my website's folders were deleted from BigRock servers and now after 6 days they could restore only 3 websites and 4 are yet to be restored, they don't lift the phones and their service is very ridiculas. They just ask to create a ticket and on-line chatting just gives political answers no resolution of the problem. My name is Vaibhav and I have the account with primary website
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    BigRock India Phone
    +91 22 3079 7982
    +91 82 4661 4011
    +91 22 6720 9001
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    ACME IT Park, Old Nagardas Road, Directiplex, Andheri East, Mumbai, Maharashtra, India - 400069
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