Bigtree Entertainment Pvt. Ltd. — Amount was deducted but it was not credited back

Hi Dhivya E from Bangalore ... On 11th of April 2021 I had booked 5 tickets for karnan through book my show app the money was deducted from my account but the tickets were cancelled ...it was showing the transactions was failed. I have not received any email regarding the refund or any sms as well... Please see the transaction I'd:[protected]
Update me with the payment status