[Resolved] Bikanervala — Bikanervala's Hostility

dineshk87

Address:

New Delhi, Delhi

I purchased packed sweets from Bikanerwala naraina vihar and it was mentioned on the packing box 'Burfi', i assumed it to be burfi but when i opened it i found 'Patisa' in it, which was totally discoloured and did not taste well. I called up the bikanerwala branch of naraina vihar from where the box was purchased. I had a word with the sales executive (Kapil) and explained him about the issue. He assured me the exchange of the sweets, but when i went to the store he and his manager turned hostile and broke there promise. They opened the box and distributed the sweets to their customers who were present at the outlet. I told them that i don't want money but want some other sweets in lieu of 'Patisa', but they refused and insulted me. My main issue is that i was be fooled that the box contains burfi as it was mentioned on the box that it contains 'Burfi', but when i opened it, to add to my surprise i found 'patisa' in it, with no tag or label containing the description of 'patisa'. The other point is, that patisa was discolored and had unusual smell and was in semi melted state. And not the Bikanerwala Naraina Vihar is troubling me and has refused to exchange it. Above all he has kept the sweets box with him and did not return or exchange anything. Request you to take immediate action ASAP. Otherwise i will not hesitate to raise the issue to the consumer courts. 'I even had a word with haresh #[protected] (bikanerwala naraina) and he is refusing to hand over the box of sweets as well. I did not get anything and even lost my money as well'. -- Warm Regards, Dinesh [protected]

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Complaint marked as Resolved

The complaint has been resolved, BIKANERWALA agreed and has successfully solved the complaint and has provided with the exchange of sweets. Thanks

Nov 29, 2013

Updated by dineshk87 I purchased packed sweets from Bikanerwala naraina vihar and it was mentioned on the packing box 'Burfi', i assumed it to be burfi but when i opened it i found 'Patisa' in it, which was totally discoloured and did not taste well.

I called up the bikanerwala branch of naraina vihar from where the box was purchased. I had a word with the sales executive (Kapil) and explained him about the issue. He assured me the exchange of the sweets, but when i went to the store he and his manager turned hostile and broke there promise.

They opened the box and distributed the sweets to their customers who were present at the outlet. I told them that i don't want money but want some other sweets in lieu of 'Patisa', but they refused and insulted me.

My main issue is that i was be fooled that the box contains burfi as it was mentioned on the box that it contains 'Burfi', but when i opened it, to add to my surprise i found 'patisa' in it, with no tag or label containing the description of 'patisa'.
The other point is, that patisa was discolored and had unusual smell and was in semi melted state. And not the Bikanerwala Naraina Vihar is troubling me and has refused to exchange it.

Above all he has kept the sweets box with him and did not return or exchange anything.

Request you to take immediate action ASAP.

Otherwise i will not hesitate to raise the issue to the consumer courts.

'I even had a word with haresh #[protected] (bikanerwala naraina) and he is refusing to hand over the box of sweets as well. I did not get anything and even lost my money as well'.

--
Warm Regards,
Dinesh