Bikanervala / Bikano Complaints & Reviews

In the month of september this year. I went to manesar bikanervala. I met with uday pratap singh i spoke with him as we belong from the same town. So he kept calling me we were gud frnds and then he asked money for his wife s treatment. Now he is not answering the phone call nor replying to my msgs it's been long now. Uday pratap singh head cashier manesar branch bikanervala. Please help. I have all the proof that i have transferred money his bank account details every thing.

Today on 22 sept 2018 i have purchased lot of food from bikanervala sohna road vide bill no 03/18190922/202623 and 202647 at around 1 pm and travelled to delhi, now i am trying since 4 pm at local number of bikanervala sohna road but no response on [protected] to complain on the quality of food. It was really embarrassing to get the food packed today and serve my parents and relatives

All the items were good except the chinese food maturian balls were stincking and the ras madurai with each price costing rs 28, all ras madurai were stale and hard.

You guys spoiled my day and trust...

I have purchased this laddo but it was fully mented & very bad in taste.
No reply from customer services team after long follow up. Ms varsha not picking my call who is handling this department.
So my request to all please pull back this bikano company & give good rating to haldiram.
This problem i m suffering but still resolution in zero. Fake customer care & fraud staff and fraud contact numbers given.

Thanks
Dinesh
[protected]

Dear team,

I visited bikanervala (Unity one mall, near rohini west metro station, sector 10, rohini, swarn jayanti park, rohini, new delhi 110085) on 24 august in the afternoon.
They have displayed cashback of rs100 if paytm completes with paytm for minimum transaction of rs 300. The problem is i have not received any cashback and they are making fool of the customers there.

The representative there was ankit chauhan, he himself has completed the transaction through my paytm account on my mobile phone.

Date of incidence: 24 august

Time: 12:03 pm

Location: mentioned above

Allegation:false offers and making customers stupid.

Transaction id : #0csp[protected]

Proof:
I am attaching the photographs of the bikanervala representative desk (Order window) where they have published a fake offer and second photograph is the transaction i did from my paytm wallet.

Help: i dont care about the money they have charged, it actually the food i have eaten, but the concept is of ethics, how can they fool me. I cannot adjust this foolishness i cannot digest this false act. Kindly take any action against it or i will see them in court for sure.

Reson: paytm is in financial services it is definitely not a fault from there the bikanervla is making false offers to fool people.

I have purchased two masala dosage & sweets (Ghever& kalakand) from bikanervala, shop in modipuram, meerut (Up) on dated 15/08/2018. After eating these foods i have suffered from indigestion & stomach pain.
So, i am complaining against the above said severe problem.
Sundeep katiyar
B-341, shraddha puri phase ii kanker khera meerut (Up)
Mob. No.-[protected]

My self jyotish prashad sah and mobile [protected]. I have a small soap near sanjay enclave jahangirpuri. I havev already purchage a product every day but your some bikano chana masala packet is damage and bar code no[protected]. Because your manufacturing faoult or others i dont now.. Also different date is their mention in the packet. So kindelly apporach to me. But you can not take responce i approach to fassai complane centre also approch to indian gov. Site. That packet aslo give to the food testing dept. Of india...
Thanks

I bought a cake from bikanerwala located at Gt karnal road, 110009 at 6 pm on 18th july, 2018 and cut it at 12am that night. The cake smelt so bad and it was all spoilt by that time... I went to bikanerwala on 19th july and the manager talked so rudely to me and said that we don’t give guarantee for cakes... I want a strict action regarding this else as soon as possible from the company side. I left the cake their itself.

This is the complaint regarding your varanasi branch the quality of your products are very very poor. They are not able to meet the product quality of the bikanerwala and the materials they are using is also very old and bad. I have never eaten such bad food ever in my life. The quality of rajkarochi, dosa, and chote bhature was worst. I think u should see to it

On 30/6/18 i have visited your bicano store at yamuna expressway near jewar toll plaza at around 10:40 pm and i ordered a fresh lime soda at the store the staff didn't provided me with the bill and said that the counter is closed and after an argument they provided me a bill which is of 5:00 pm and have a item named city fresh punched on it i said i want the bill of my order they refused to give so. The staff is looting your company and i have been in this situation many a times before at the same store. Please look into the matter as soon as possible.

I had a pathetic experience at buffet dinner when i along with my family went to your rajouri garden outlet on 10th june. The food was of very poor quality like noodle, biryani were stale. It seems that it was like left over food. Fruits were not fresh and only watermelon was there. Fruit cream was sour nd tastel. As per buffet, 4 flavors of ice cream should be available, but only 1flavour vanilla was available and that too in melted form. Pastries were not there, however my children hv repeatedly asked d service boys, but of no use. All the things were reported to the manager also, but i was surprised, he has also not taken any action i was regular customer of bikanerwala, but now our fahv stopped going there. I. Would recommend other also to not to go to bikanerwala to hv such kind of bitter experience

I ordered 2 items on 29 may 2018. First time, when i ordered, it was showing order has been cancelled and amount was already deducted from my bank account so i started transaction 2nd time. Again it was showing order has been cancelled and again amount was deducted from my account. Si i called to customer care. She said, our website shows that order has been cancelled until we recieve money. So i told her to refund the money for first order and to deliver the second order. She told, ok mam i am initiating refund process for your 2nd order.
Website is also showing on hold status for that order (Order no.
[protected]. Customer care is not responding.
Please provide the solution of this problem asap.

We visited the biknerwala rohini west delhgi on 31 st may 2018 and ordered vide inovoice no. Cs[protected] dtd.[protected] rs.634/-

1. Quality of masala dosa was of very poor quality.
2. Deluxe thali has very poor quality of veg. And the bread were also not good for eating.
I am sorry of visitibg a very poor quality restaurant.
Pls improve quality and be vigilent to listen for complaint if any by any customer.
Awaiting your response
S k bhatia
[protected]
[protected]@hotmail.com

Hello,
It happened today with me @rdc Ghaziabad. My order was Paneer Pacoda and veg patty.
Paneer pakoda was fine.
But after eating half a patty, I saw that a cockroach was dead inside the patty.
I complained but he not serious to this matter.
I have given you an invoice and veg patty image that you have seen cookroach.
please take a necessary action on this matter.

In your packet of matar masala with batch no b1b13g, i have found a stone while eating the content of the packet. I also tried to throw that piece on the floor it sounded like a stone. It is a bad symbol for your reputed company. You should take proper monitoring of the product while sending to the market. The trust of customer starts to decline after such incident.

Detailed complaint to bikanerwala by sms already lodged on 12.04.2018 at:

[protected]
[protected]

Subsequently, a telephonic call was also made on 16.04.2018 to mr. Sushil at above number. While i was assured that the complaint will be resolved.
Since there was no response, another sms was sent on 18.04.2018 to mr. Sushil
Complaint is still pending
B b dua

Ref. To invoice no 03/18190411/006254.
We have received dhokla plain form your shop, we get a stapler pin during eating dhokla.
It could have been a very serious accident with us.
If you will provide this type problem in your product, how can trust with you.
Be serious during product manufacturing.
Hr team should be give him training for same.
Issue pics & invoice has been enclosed for your reference/evidences.

Hi,

This happened with me today @rdc ghaziabad. I was given stale jodphuri laddos and the mistake i committed was not to taste the same before buying. The sweet given to me was at least two days old. I was smelling and the ghee of the sweet was easily coming in the sweets. My wife & son ate and vomited. I ate and spitted with the very first bite.

I went to rdc to make a complaint and found mr. Matthew there. He blatantly denied, instead, he said he has changed the recipe of it & so its tasting differently and according to him i am not aware of this. I was startled to hear this. Instead taking feedback he is indifferently telling me that i do not know what jodhpuri laddo taste's like. He got my sweets changed to special laddo which half of the price. Had this even happened with haldiram, then, they would have accepted the complaint and tried to work on it, instead of teaching / preaching me that i should learn the taste of your sweet.

I request you to kindly check the staff & quality of the product being served.

Regards
Ashutosh

I recently visited bikaner restaurant where i was lured to buy the bhaji collection saying i will get a 10 percent reduction card.. They maliciously and purposely hid the fact that it was for purchase above 1000 and valid until march 31
This cheap business tactic would deter me from visiting your place again.. A place which i otherwise liked. Please let me know what u can do about this seemingly trivial but very unpleasant experience for a customer

I have ordered my product, order no is[protected] .but still I m not getting my product .I online checked but I saw bluedart no which is [protected] .but they shown there status is not tracking what the hel you already take too many long time but still didn't resolve this case .very bad experience. We had please delivered my product and if you are not able to delivered than pls refund my whole amount otherwise I'll take strictly action against you and also frwd this case on Twitter.
Shweta bhatnagar
[protected]

I had booked an order of assorted food products (Soanpapdi, namkeens and ready to eat packets) vide order no.[protected] on 13th feb 2018.

Received delivery next day with shocking contents as under:

One product (Khokha bhujia sev) was expired on the same day!!
One product (Palak paneer) was expiring very soon.
One product (Shahi mixture) short quantity - 2 pkts of 400gm each, while payment was for 1000 gms as sold on their website.

Some other products were manufactured months earlier with short remaining shelf life.

Further all items were just dumped in an oversized carton which has damaged/crushed the contents of soft namkeens. The packaging is very poor and unfit for transit by air.

If above was not bad enough, the worst was to come. After sales service. Several complaints bounced back with a message mailbox full. Then received an email on 17/feb/2018 informing "this is to inform you that replacement has been resent yesterday. It will be delivered with in 2-3 days". This proved false as nothing was received and they were evasive to provide tracking number.

After further reminders, on 23/feb a lady informed 'it was not sent before as her manager hasn't signed release paper yet' and they will provide tracking number by close of day. This has again proved false as not received any communication and neither they have bothered to reply my messages since.

I suspect the remaining products will also pass the best by dates by the time they resolve above with such delaying/misleading tactics.

Our reason of buying from them (By paying exorbitant courier charge) was to receive fresh products in original and good condition, after their watching their glossy website. As food is perishable and affects health, it is surprising to see such attitude from a manufacturer.

If we cannot get satisfactory replacements by monday 26/feb/2018, we would like to return back the whole order and expect a full refund from them to resolve the matter.

Thank you.