Bikanervala / Bikano Complaints & Reviews

Bikaneri bhujia packed on 06/2019 batch no. BIBCS purchased from Vishal mega store haridwar found of very poor quality seems mixed with sand particles.this is very serious. Please address to my complaint.
Depute your staff to check.
Please arrange to change with penalty of being poor quality.
Virender Kumar Jain
[protected]
64, Govindpuri
Haridwar

Hi
Good morning
This side parveen dagar
Yesterday i was visited at bikanerwala sector 29 gurgaon branch and thier i was taking 2 esitimate bills of product but due to some reason i can’t buy that and 1 bill i dropped at counter and 1 bill in my pocket so your manger comes to me when i come out to outlet and he insult me in front of many people and told me give me that will which you take out from there and that is only estimated bill but they are 2 manager and they are very rude and they very bad insulting me in front of many people
Man to aisa kar raha tha ki mai bhi btau how to insult but i don’t say nothing and come out from there. This was happened around 2:46 p. M
I attached estimated bill image too please find

I hope you take some strict action
Thanks
Parveen dagar
Email - parveen. [protected]@gmail.com

At around 5pm I paid for A snack that was out of stock which I got to know only after i went to the counter to collect it. The Bill was already paid and the person on the otherside told me that the product was out of stock since morning and the staff havn't updated their system . when contacted manager Mr Pitamber of Bikanervala Sahibabad, ghaziabad he said that he can't do anything as the system isn't updated. to my surprise the area manager Mr Punit Joshi also jumped into this conversation and asked me what he could do. I simply asked him for a written apology to which he said he cannot give me a written apology for this weak internal control of Bikanerwala sahibabad, ghazibad. I Took my refund for this dish and another one that i had placed order for. This type of behaviour of Mr Puneet Joshi Area MAnager and Mr Pitamber was rude and simply stated that pl donot come to this restuarant ever. If an Organization has a weak internal control where the system can update the availablity and non availabilty of a product and customers are charged for the product and then on the counter told that that it is not available then the customer is simply not at fault. I have taken my refund. they have definately lost a loyal and a regular customer. A simple apology letter would have worked . i[censored] can appologise verbally Mr Punit Johi could also have appologized in writting as he was the one who jumped into the conversation I was having the Mr Piamber. I also have the audio recording of the said conversation. The brand value which Bikanervala has has been spolied by this snobbish Gentlemen Mr Punit Joshi who was too proud of his knowledge and din;t knew how to treat customer.

Hi, our office has recently allowed bikano canteen to run in the premises of delhi patent office (Boudhik sampada bhawan. It is very sad and disappointing to state that our office canteen is bikano in the name one only, the owner fails to deliver promised quality constantly. Surprising it is found that he was serving tea to the office employees which he accidentally sprayed with pesticides. Once noticed, he admit his mistake what he did is he simply washed cups sprayed with pesticides and uses them again to deliver tea. Which is very serious concern. You are requested to kindly look into the matter to solve these issues positively, otherwise office employees will file a case against him and bikano. We are also going to raise this issue with the concerned food inspector. Hope to hear from you soon.

I went to your store at manglam paradise sector-3 rohini delhi and i encountered a mouse in your fridge. I[censored] serve this thing to your customers then sorry to say but you are not capable of holding the license. Moreover we got a box of your sweets from a marriage as a gift and the quality of your 'imarti' is really very poor. If we have experience like this even with your brand so that's not acceptable. I hope you look into the matter.

Hi,
This is regarding bikervala dwarka sec 12, services were very poor, they did not have items available no lemonade no paneer tikka i dont know why it wss mentioned in menu, 10 lemon soda were ordered and it was pathetic in taste it was again given to manager.
Highly disappointed with your services.

Noodles were tastless, food not upto the mark.
I dont know what services you are giving to people

Regards
Sonam
[protected]

I had visited bikanerwala at greaternoida near pari chowk, on 09th may 2019 at about 1930 hrs.
Purchased two pizzas, idli vada combo and one utthapam.
Except pizzas items were provided in 15 minutes or so.
We all were waiting to start together. But having no rush at service counter and chasing personally three four times, pizzas were provided after about 35 minutes.
I had asked the reasons for delay, it was told to me that we can only hand over after receiving from cooking room.
By that time having no options, we had eaten cold utthpam, idli vada.
Restorant incharge sitting coolly at his place and not intrested in activities.
Delays happens on earlier occasions too.
So decided not to visit bikarnerwalla outlet at pari chowk.

Hi, i visited bikarnerwala near rohini west metro station, new delhi on date - 8/5/19, order no : 88. I got iron pin inside masala dosa therefore i wanted to complain about the food quality what they are providing which is very much harmful for body, therefore i need to take some action regarding this and ensure this that it should not happen again. And also i wanted to get refund of the amount of the food.

My contact number - [protected]

I had recently purchased a packet of bikano aloo bhujia and after consuming about half of it i found a cockroach in it! This is neglection of the guidelines and regulations laid down by the honorable ministry of health and family welfare. Contrary to all the existing norms and regulations finding a cockroach in the packet is an absolute and intolerable breach of trust which is severely disappointing in nature. This is clearly a reflection of the failure of your quality control which led to the endangerment of my health, not to mention the rs.45 which now stand wasted. This is only tempting me to approach the consumer courts in case you fail to redress this. A cockroach is infectious because it contains harmful viruses and bacteria which can threaten the well being of one's body which, if found in food substances can cause deterioration in health and mental well being of a long time customer.
And this was manufactured recently on 12/04/19 which means that there is negligence in the supervision and implementation of food safety and quality along with health safety measures.
Fssai lic. No. - [protected]

Hi

I was staying in leo fort hotel in ludhiana. Bikanervala restaurant exists on the ground floor. Leo fort hotel provides me combo breakfast in bikanervala and they gave me option of navratra food. I went to order place in bikano, i asked him for order of navratra food. But he asked me that they can provide me after 11:00 am. After 11:00 am it can not be breakfast at all.

Then i went to hotel reception and asked that guy for resolving issue that bikanervala will give me breaskfast after 11:00 am. Then he called in bikanervala manager and agreed for breakfast service in 5 minutes.

I went to order place in bikanerwala and asked for breakfast. He was doing someting in his desktop and he did not give me any attension. I asked him again and again for my order as i was feeling very hungry due to navratri fast.

After 10 min he called manager and asked him to resolve the issue. Manager was so rude he did not gave any attention and keep on working in desktop.

When i said him that i am waiting from last 20 min. He asked another person in que for order. When i asked him loud voice that i was waiting from last 25 min. Then he asked me to give order.

Then i asked him for navratri food. He asked me again to wait 30 min. How could i wait for 30 min. Also he was so rude during that time.

Now i am very disappointed with the behavior of staff. He could request or could asked me to wait politely. It would be enough. But it was unexpected with a such a big brand chain bikanervala.

I am very disappointed with bikanervala. I will never visit your restaurant.

Mukesh kumar
[protected]

I ordered a plate of chole bhature at 1:02 pm which was not a take away order, at your franchise store at tdi mall kundli sonipat.
The order was not prepared till 1:45 pm which is a very poor customer service from this franchise store.
However, when i requested for a refund they bought me the dish to which i declined and they refunded the amount.
Such poor service was not expected from bikanerwala whereby i had to wait more than 40 mins for such a dish.

I bought two dodha sweet pack & consumed one of them. After that my wife and kid had vomitting, stomache, fever due to that they were hospitalised & came to know it’s food poisoning. Then checked the other seal pack packets& shocked to see its full of fungus with near by expiry. Bikano is playing with health of people.

Abdul
[protected]

I have bought two half kg rasogulla pack from metro mall karkardooma 6 days ago. It's manufacturing date is[protected] and expiry date is[protected]. Now i opened this box and it is smelling too much. It is very sour in taste just as expired.
We have a great journey with you as we are eating your products since childhood and never ever experienced like that before. We served these rasogulla to our guest and feeling very shameful in front of them.
This is very bad experience i have ever experienced in my life. I hope you will take an immediate corrective action on this.

Yesterday i have ordered punjabi channa kulcha... They served me gravy chole with kulcha... When i question them. They replied this is served like this only... You r mistaken sir...
When i complained it to manager he was just smiling...
This is the way your haldwani staff is working... They think the customer is an # to come n pay... N served him anything... N he will eat and go

Dear sir/ mam,
I found a gift pack uphaar.in this pack i received 500gm. Rasogolla and namkeen. Rasogolla pack expired on sep.19 and mfg. Oct 18. But when i open it, it smelling and less of taste. It's taste like salty. Rasogolla taste is not good but it's pack is in good condition. I m complaint against only rasogolla pack.
Please consider this.
Thank you.

You hav a cafeteria in my college sunderdeep group of institutions dasna ghaziabad, and this has worst service these guys dont have change any time, they dont have any digital mode of payment like paytm phone pay or card payment, even in the month of december these dont have normal temp beverages all they hav are refregerated... I ask to change these things they said go and complaint bikano.

Respected team bikanervala,
Im also the employee of bikanervala but i never seen this type of behavior of manager. My brother and father go to the indrapuram for purchasing some sweets before timing the time was 7:50. They entered at showroom and ask for billing the staff said outlet timing is 8:00am my brother said i m getting late staff said please talk to my manager mr. Jitender pandey. My brother go to meet mr. R pandey and he say mr. Pandey shaved her bread in front of her. He request that i m getting late sir please do the need bus pandey said no be cant generate the before time he said ok. When outlet timing is 8:00 am then why the showroom was open and how the customer entered inside.2nd why the customer wait for 20 min before open the outlet. When you not generate the bill before timing then why the customer wait for 20 min unnecessary. This is not the way to deal the customer and the brand of bikanervala is not a small name.

I want result not explanatuion

Thanks & regards
Neha chaturvedi
[protected]

Dear team

Good afternoon n greetings of the day!!!

This complaint is regarding a metal coin in coffee which i ordered from your bikanervala, preet vihar outlet today morning i. E 17 nov 2018 i was very shocked n upset on the same as it can choke out my food pipe, it was a serious case of murder & attempt to murder

I complaint to your restaurant manager of the same but he never get back to me since morning, hence i am awaking u for the same & i will file a legal suite against for the same in consumer court, i will never tolerate this kind of mis-behavior for the same. Pfa pics of the same for your persual.

If you do not take proper action on d same, then it will be a big trouble on all social media n also in consumer court (I am keeping that glass).


Warm regards
Anuraag chandra - b. D. M
+91-[protected]

Very sorry to say. I have very bad experience with you this time. I send sweets to my brother on 31.10.18 for bhaidooj. Order no 2557839. Awb no. D47067876. We received msg that sweets get deliver on 3.11.18 by dtdc but my brother didn't recieved any sweets on.. We continously complaint but not get any reply till now can you pl help me in this matter

I have ordered sweets item box confirmed order no 2544556 on 31 oct but not delivered till date to mr yash parmar, 12 silver oak, nagina avenue, magitha road, amritsar punjab pin 143001. Mob no
[protected]]. Sent by you through blue dart awb no [protected] on tracking status says restricted area which is in correct all other items are being delivered in this area. Its more than 9 days passed but sweets box not delivered. It seems that they have misplaced & it must be spoiled. Pl send another box in lieu of that. I am not responsible for this blue dart has spoiled the festive mood
Very poor service by blue dart they have not even called to mr yash parmar to collect if they are unable to deliver.
Pl check and arrange to deliver urgently. Sweets must have spoiled & seems they have misplaced send another box & penalize blue dart for the loss.
Mr yash parmar mob no is [protected] pl ask blue dart to call him for delivery.
Pl you have not replied my earlier complaint dt 4.11.2018.
Pl confirm delivery.
Thanks
Deep chand kapoor
Gh 4/304 paschim vihar
New delhi 110063
Mob [protected]
Email. [protected]@gmail.com