Respected sir/ mam
I visited bikaner modipuram with my family todate at around 8.15 pm . As soon as I entered, I noticed Air-conditioning was not working properly . Even shift manager was sweating .
Anyways, I ordered Plain dosa, gravy manchurian and chana khulche .
Plain dosa - sambhar was not hot .
Gravy manchurian - tasteless .
Later on I ordered rasmalai which was not cold at all, I told them to replace which they did but again served me normal rasmalai..
I informed shift manager and this gentleman replied sir abhi sweet counter mai rakha hoga which was wrong . Every sweet kept in sweet counter was not cold and shift manager was not aware of it.
Rahul ( relative) ordered malai chap which was also not cold .
I informed shift manager regarding the same and told him I want to write this feedback he seems to be least interested and replied sir ko feedback register do and shift manager was sitting as if he is the guest . I also noticed flies sitting on gift hampers ..
Staff attitude seems to be very casual . I spent around Rs 800 hard earned money .
Pls look into this matter sir/ madam as the entire north india is depending on hospitality, Ambience, flavour, freshness and taste provided by bikaner, some of them were missing in Bikaner modipuram branch .
Pls take necessary action
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