[Resolved] Bikanervala / Bikano — Bad taste 500g rasogolla

Kamini Goyal

from Rajpura, Punjab

Address:	140603
Website:	Bikano.com

Respected Sir/Madam

I recently purchased your product from local store i.e. 4 pack of Bikano in which the quality of box of Rasogolla is very poor. Its smell is bad and taste is worst. Batch No. Of your product is B31BAA and Expiry month is Aug 2017. I would like to lodge a complaint regarding the poor service/quality of product. I am writing this letter to convey my extreme displeasure at the faulty product and lack of service, as this simply will not cut it in the future.

I do not believe that I am asking for much in return for my time and effort, as all I want is my money back or to have this product replaced with one that works properly. I will gladly return the defective item to you, should you send a postage-prepaid box to my house.

I do not feel that I am being unreasonable with my request.Please confirm.

Sincerely
Kamini Goyal

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May 11, 2017

Complaint marked as Resolved

Bikanervala / Bikano customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2017

Bikanervala / Bikano Customer Care's response Dear Kamini Goyal,

We regret the inconvenience caused to you. Kindly share your contact details, in order to look into the case deeply.

Thanks/Bikano

Mar 12, 2017

Updated by Kamini Goyal 201, Sunrise homes, Peermuchalla punjab
140603
[protected]