We had placed an Order for sweets online from Bikanerwala on the occasion of Diwali for my family- order ID 3727572 on 19-Oct for a delivery in Mumbai. Paid Rs. 2124/-
As per tracking this order of sweet boxes reached Mumbai on the 21st October 22. As per the status it was scheduled to be delivered by 24-Oct 22.
With great difficulty and effort we started to make contact with the Courier delivery company from 23rd Oct since it did not get delivered and we could have one of our family members collect them. We made 7 contacts online only to be advised on the 7th email that sweets will be delivered on 31st Oct. Furthermore, they redirected us to contact Bikanervala or Shiprocket as they are the official courier company to deliver these sweets and there is no contact available for them. What a waste of time and effort. The 7 contacts were made with Amazon shipping as that was the name listed on the tracking.
My grievances are as follows:
1. The sweets did not reach my family on the festival occasion of Diwali on time as promised.
2. There is no followup service from Bikanervala or the courier company to provide us with the status. We kept on hoping that the sweets would reach by Diwali or a day later.
3. When a customer places an order via the website, it clearly advises that the sweets have a shelf life of 7-10 days.
Despite our 3 emails to Bikanervala in simple plain English requesting no to deliver stale expired sweets after a week of Diwali, yet stale unpresentable, crushed and smashed sweets were delivered to my family causing me embarrassment and a shame on big Mithaiwala company.
3. We requested for either fresh sweets to be delivered or a refund. All this has been conveniently ignored and no action was taken by customer care Bikanervala. We were given a contact number [protected] after emails, which we have tried calling with no response.
There has been no acknowledgement from Bikanervala for the email request made.
This was the last attempt to give a chance to a big company like Bikanervala to wish my family on a festive occasion.
Hereby we request for a refund of the amount spent on the sweets for Rs 2124.00 and compensation for all he angst, inconvenience, time spent on followups, embarrassment.
I write this complaint with utmost disappointment because I have used services for a number of years and in the last couple of years it has only deteriorated.
We would not trust Bikanervala for festive occasions and would not prefer to order again.
We await an earliest resolution on this.
Kind regards,
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