Bikanervala / Bikano — bill paid but no availability of product

Address:

Ghaziabad, Uttar Pradesh, 201010

At around 5pm I paid for A snack that was out of stock which I got to know only after i went to the counter to collect it. The Bill was already paid and the person on the otherside told me that the product was out of stock since morning and the staff havn't updated their system . when contacted manager Mr Pitamber of Bikanervala Sahibabad, ghaziabad he said that he can't do anything as the system isn't updated. to my surprise the area manager Mr Punit Joshi also jumped into this conversation and asked me what he could do. I simply asked him for a written apology to which he said he cannot give me a written apology for this weak internal control of Bikanerwala sahibabad, ghazibad. I Took my refund for this dish and another one that i had placed order for. This type of behaviour of Mr Puneet Joshi Area MAnager and Mr Pitamber was rude and simply stated that pl donot come to this restuarant ever. If an Organization has a weak internal control where the system can update the availablity and non availabilty of a product and customers are charged for the product and then on the counter told that that it is not available then the customer is simply not at fault. I have taken my refund. they have definately lost a loyal and a regular customer. A simple apology letter would have worked . i[censored] can appologise verbally Mr Punit Johi could also have appologized in writting as he was the one who jumped into the conversation I was having the Mr Piamber. I also have the audio recording of the said conversation. The brand value which Bikanervala has has been spolied by this snobbish Gentlemen Mr Punit Joshi who was too proud of his knowledge and din;t knew how to treat customer.