Bikanervala / Bikano — Complaint against your staff

Address:Bikanervala, Suncity Business Tower, Ground Floor, Golf Course Rd, Sector 54, Gurugram, Haryana 122003, Gurgaon, Haryana

My mother, my sister and I visited to your Bikanervala Gurgaon Sector 56 golf course road outlet at 10:30 PM. My sister was standing at your queue at the cash counter, one of your CUSTOMERs barged the line and came to the front. When my sister objected, he said ### to her. She came back and told us the incident. When I went back to the cash counter and asked who said ### to me sister to your staff at the cash counter, that CUSTOMER started laughing on me and said I said what will you do. He created whole chaos and said “zyaada mat bol main hindi mein gaali dunga, main Punjabi hun and gaali dunga” and worst thing your entire staff was watching the entire show and didn’t even come to the rescue and rather they were entertaining that guy. We asked your staff to get involved and help as it is not our fault. Rather they chose to be silent and mum. I request you to kindly stop your midnight 3 AM service if you can’t ensure women safety inside your outlet. Your entire staff, including your guard didn’t even try to help. I request you to kindly take a serious necessary action to ensure women safety inside your premises, else I shall be forced to take severe necessary actions so that this episode is not repeated with any other lady in future. Your staff really needs some serious training and crisis management skills else you shall be going some serious negative branding in future. Also, for your knowledge, this is a pattern in Bikanervala suncity store that people keep skipping queues and directly go at the front for billing. And your staff doesn’t even object it. I often avoid it but my sister objected as we follow protocols and don’t directly go in the front. . Had your staff ensured this in advance and objected to the guy, this scene wouldn’t have happened.
Adding your staff’s picture for your reference. He needs some serious training.
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    Bikanervala / Bikano Phone
    +91 11 4700 6700
    Bikanervala / Bikano Address
    A-28, Lawrence Road, Lawrence Road Colony, Block C 6, Wazirpur Industrial Area, Tri Nagar, New Delhi, Delhi, India - 110035
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