Bikanervala / Bikano — fungal infected kaju burfi

Address: Faridabad, Haryana

I would like to bring to your kind attention that i recently purchased bikano kaju burfi (Batch no. B2agb, mfg. Date: 06/10/2019) on the occasion of diwali. After consuming few pieces of the kaju burfi by my family and myself, i suddenly noticed that there was some white-greenish cottony outgrowth over quite a few pieces of kaju burfi and after examining closely i came to realise that it has been spoiled by fungus. This is not the quality of food product that one would expect after paying a competitive price for it.

I would like to know to whom should i hold responsible for such a negligence in your manufacturing process and what if anything happens to the consumers of your spoiled product? Therefore, it is in this reference, i would like to have a resolution to this problem at the earliest or else i would have to take a strict action in this matter.

Moreover, i tried calling bikano customer care helpline a number of times but no one even bothered to pick up the call. I also mailed them my complaint but got no revert on the matter. This is extremely pathetic of bikano to sell such a substandard product after charging a competitive price. Bikano, how do you propose on providing a resolution to this problem? Who is going to refund the money i paid for the spoiled product. I have box of kaju burfi intact for examination.