Bikanervala / Bikano — fungal infected kaju burfi | |||
I would like to bring to your kind attention that i recently purchased bikano kaju burfi (Batch no. B2agb, mfg. Date: 06/10/2019) on the occasion of diwali. After consuming few pieces of the kaju burfi by my family and myself, i suddenly noticed that there was some white-greenish cottony outgrowth over quite a few pieces of kaju burfi and after examining closely i came to realise that it has been spoiled by fungus. This is not the quality of food product that one would expect after paying a competitive price for it. I would like to know to whom should i hold responsible for such a negligence in your manufacturing process and what if anything happens to the consumers of your spoiled product? Therefore, it is in this reference, i would like to have a resolution to this problem at the earliest or else i would have to take a strict action in this matter. Moreover, i tried calling bikano customer care helpline a number of times but no one even bothered to pick up the call. I also mailed them my complaint but got no revert on the matter. This is extremely pathetic of bikano to sell such a substandard product after charging a competitive price. Bikano, how do you propose on providing a resolution to this problem? Who is going to refund the money i paid for the spoiled product. I have box of kaju burfi intact for examination. Was this information helpful? | |||
Bikanervala / Bikano customer support has been notified about the posted complaint. | |||
1 Comment | |||
Comments
I have ordered a 1kilo gram box of gulab jamun this morning but all I got was a box of expired or rotten sweet which might get affect to mine or my families health which is not bothered this was quite unexpected and disappointed service provided by your outlet
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