Bikanervala / Bikano — Issue with Quality of Food- Gujia Sweets

Address:

Jaipuria Mall, Ghaziabad

I purchased Half Kilograms of Gujia Sweets today in the evening. The quality of the food is bad. It is so dry that one is not able to even chew it properly. It is not juicy at all. I wanted to order the sweet with sugar coating so that it is soft & juicy and I asked from the staff present there and even they confirmed about it, but when i opened the packet, the gujia I received was totally dry. It had no sweetness and all I could taste was the fried dough.
When we are purchasing from Bikanervala, we expect a quality from them, but even after so much confirmation, i received the order which was not much edible. I request the concerned authority to address my issue and replace my order or give a refund because the product received is not what I wanted and also not what the staff told me they are giving.