Bikanervala / Bikano — service related and rude behaviour in ludhiana bikanervala restaurant

Address:

Palwal , Faridabad, Ludhiana, Punjab, 121102

Hi

I was staying in leo fort hotel in ludhiana. Bikanervala restaurant exists on the ground floor. Leo fort hotel provides me combo breakfast in bikanervala and they gave me option of navratra food. I went to order place in bikano, i asked him for order of navratra food. But he asked me that they can provide me after 11:00 am. After 11:00 am it can not be breakfast at all.

Then i went to hotel reception and asked that guy for resolving issue that bikanervala will give me breaskfast after 11:00 am. Then he called in bikanervala manager and agreed for breakfast service in 5 minutes.

I went to order place in bikanerwala and asked for breakfast. He was doing someting in his desktop and he did not give me any attension. I asked him again and again for my order as i was feeling very hungry due to navratri fast.

After 10 min he called manager and asked him to resolve the issue. Manager was so rude he did not gave any attention and keep on working in desktop.

When i said him that i am waiting from last 20 min. He asked another person in que for order. When i asked him loud voice that i was waiting from last 25 min. Then he asked me to give order.

Then i asked him for navratri food. He asked me again to wait 30 min. How could i wait for 30 min. Also he was so rude during that time.

Now i am very disappointed with the behavior of staff. He could request or could asked me to wait politely. It would be enough. But it was unexpected with a such a big brand chain bikanervala.

I am very disappointed with bikanervala. I will never visit your restaurant.

Mukesh kumar
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