[Resolved] Bikanervala — Couldn't get online order & unethical behaviour by customer support

NishiManchanda

from Thanesar, Haryana

Address:	New Delhi, Delhi
Website:	www.bikanervala.com

I am disappointed at our most recent experience with bikanervala online services. As rakshbandhan is most important festival for we indians. It’s very panic that i could not send rakhi to my brother, which i have booked online on bikanervala website. They have, t deliver and replied that shipping address is in non serviceable zone than why the merchant has taken order.
Its very disappointing that bikanervala, a big name in indian market is giving such kind of services. The merchant has not reimburse amount till now.

The customer support team has not replied after many complains. I called many time but they hold my phone for 5-6 minutes. Its big harassment.

Sincerely,
Nishi manchanda

(Booked item [protected]).

+91 [protected]

Was this information helpful?

No (0)

Yes (0)

Oct 29, 2016

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Bikanervala / Bikano Customer Care's response Dear NishiManchanda,

We apologize for the delay in response also thank you for sharing the details with us. Our team shall connect with you soon.

Thanks/Bikanervala