Bikanervala — Found Cockroach in Paper Masala Dosa on 1st June 2014

Address:

Haridwar, Uttarakhand

Dear Sir/Ma'am, The picture attached here is taken today at Bikanerwala, Haridwar. The order was placed approximately around 9:30 PM at your Haridwar outlet. We ordered 2 paper Masala Dosas, one of the dosa contained a cockroach documented with the picture attached here. We tried to show this to your Unit Head" Mr Khre". Instead of be apologetic, Mr Khre was very adamant and unapologetic on the issue brought in his notice. He rather chose to argue and put superlatives on our complaint. There were many other customers also who witnessed all this and testimony of what we have seen, observed, and felt. Apart from a good time one wishes to have a hygienic food at your outlet which wasn't happened at all and left us with a pathetic experience.We asked him to show his pest control reports but he was adamant to not to show this to us. Since, Bikanerwala is a big brand across India, i hope you would contact us and pacify us with the proper treatment we should have been given. Dr Bhupesh Vashisht [protected]