Dear Team,
I don't know what I say but it's really a pathetic experience I had @bekanervala Agra ( near tulsi cinema ) outlet
Manager : Mr S. M Swami ([protected])
Floor manager :Rati Gupta
My conversation has been done with Rati Gupta n she gave me above mentioned details regarding manager n outlet as per her ...
manager was busy somewhere in the kitchen
Complaint regarding spl. Packing thali
As per Thaali the food stuff not served to me it was mentioned there they have tawa paratha mandatory but we don't get served on getting enquired with Rati Gupta she said we serve the same only with take away and not having dine at outlet ...same with gulab jamun portioning
Question comes why this Thaali serve at dine if the same is meant for take away only
Moreover Rati Gupta inspite giving me a solution looks more to be careful for her mobile phone...?????
Least interested in customer grievance
Serving spoons were not cleaned on this she said having limited man power it's not possible n we are welcome for any feedback ...
Sry but not professional approach looks no training has been given to staff... They were busy in their hangouts!!!
Also washroom are e stinking like hell
Cubicles were dirty sweeping duster placed just with washroom entrance door
Yes one thing is good table got cleaned at regular intervals
Due to lack of time not been able to post photographs!!!
But yes one thing is sure outlet is not being take care by management as no proper S.O.P looks to be care of by the staff and floor manager had to spend time either sitting just like that or with mobile but yes not taking care of outlet n customer requirements and this whole goes on weekends!!! It's alarming for you people... Else carry on like this... Choice is your!!!
Nitin pande
[protected]
Was this information helpful?
Post your Comment