Bikanervala — Stale food

Address:

E 209 SCC SAPPHIRE RAJNAGAR EXTENSION GHAZIABAD

Yesterday we ordered some snacks (samosas, bread pakodas, dhokla)from bikanervala Rajnagar Extension through zamoto. The food delivered wasn't just bad and stale it smelled when opened to take a bite pakodas were freezed as if they've been in the fridge and samosas smelled when taken a bite, dhokla was utterly stale with freshly pickled green chilles to give it a fresh look.
The issue was raised on zamoto then and there and we were compensated with a wholesome amount of 9 rupees to an order amounting to almost 400 rupees which is not something that one can feel compensated with compared to the humiliation one faces in front of their guests.
A call was also made to the same franchise the next day, where we got the response that it cannot be the case and the person was bewildered as to how can this happen and suggested that we should file a complaint to zamoto only.