Billdesk — amount debited however transaction failed

Address:

FLAT NO.302, PRAYAG RESIDENCY,1153 NORTH KASBA, Solapur, Maharashtra, 413007

Dear Sir, On 7/3/2020 I Have Made Payment To The New India Insurance Co. Ltd By Using Their Portal Https://Icai.Newindia.Co.In/Account/Home.Aspx Through My Icici Bank Account & The Transaction No. Is[protected] Amounting Rs.28158 However The New India Insurance Co. Confirm That They Have Not Received The Payment. Yet The Amount Is Not Credited To Y Bank Account