Billdesk — amount debited in my account but coca cola did not received

Address: 620007

Website: indiaideas

Dear sir.
I transfered amount through billdesk on 3.10.17. Till date they did not received, but amt was debited in my account. I want to know the status and when it will reverse or when it will credited to them. Acknowledgement status was

Sorry
We could not ascertain the status of your transaction from the payment gateway. However, we have recorded your request and shall verify the details and try again.
Aathif agencies
Transaction reference number - jico[protected]

Kindly resolve issue as soon as possible.