Billdesk — Amount deducted but bill not payed

Address:Pune, Maharashtra, 411007

Transaction ID : HHMP[protected] Transaction Date and Time : 01­10­2016 21:06:56 Transaction Amount : Rs. 307.00 amount deducted from bank HDFC account but bill not payed.nor refunded.it was showing as idea bill desk and only the transaction detais were required which i i given and bill payment receipt got but bill not payed.kindly solve the problem.i have made transactions of my mobon the given date but the payment deducted

Kindly check this Transaction no HHMP[protected] and help me to resolve the problem.my email id is [protected]@gmail.com
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BillDesk customer support has been notified about the posted complaint.
Oct 18, 2016
Updated by swagati
No email reply from idea even if i submitted all the documents
Complaint comments 

Comments

Hi Swagati,

We regret the inconvenience caused. To assist you further, please share your contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Yogesh
swagati's [Complaint's author] reply, Oct 5, 2016
7798393659 this is my number.i visited your site and also called on 198 but not solved my problem
Hi,

We tried calling you on your given number however, were unable to reach you. Please share your alternate contact details.

Regards,
Abhi
[protected]
Hi,

As per your telecon with our customer service associate on 10th October 2016, you can write to our email desk at [protected]@idea.adityabirla.com for any concerns. For further assistance, you can also visit our website: www.ideacellular.com.

Regards,
Abhi
swagati's [Complaint's author] reply, Oct 18, 2016
No reply and no procedure of refund of money from idea .evan if i submitted all the documents
Hello

as per telephonic conversion i said that my amount deducted twice.i have attached the required documents of bank statement as per your telephonic conversion, please proceed for refund of my payment back as soon as possible

Thank you

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