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BillDesk Complaints & Reviews

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Updated: Nov 7, 2025
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BillDesk reviews & complaints page 12

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A
Anil kumar 1994
Feb 8, 2023
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I was making a contribution of 5000 to my e-NPS account (National Pension System) through Bill Desk payment gateway today (Nov 10, 2020) but the transaction failed before taking me to NPS confirmation page. Amount has been debited from my ICICI bank account but not credited to my NPS account.

PFA screenshot from my bank account for transaction details. Please help.
Feb 15, 2023
Complaint marked as Resolved 
Refunded
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    A
    Anil kumar 1994
    Feb 8, 2023
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    I was making a contribution of 5000 to my e-NPS account (National Pension System) through Bill Desk payment gateway today (Feb 8, 2023) but the transaction failed before taking me to NPS confirmation page. Amount has been debited from my ICICI bank account but not credited to my NPS account.

    PFA screenshot from my bank account for transaction details. Please help.
    BillDesk customer support has been notified about the posted complaint.
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      D
      drakashvm
      from Pune, Maharashtra
      Feb 6, 2023
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      Tried to pay 50k for e nps. Amount got debited but got message of failure. NBSM/1791232/NPS TRUST ( BILLDESK )/
      Feb 6, 2023
      Complaint marked as Resolved 
      Got message from NPS confirming the transaction
      BillDesk customer support has been notified about the posted complaint.
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        K
        KRISHNA MEDICO
        Feb 5, 2023
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        Transaction : YHDF[protected]-BILLDKMCGM
        DATE : 29 jan 2023
        ac no : 5020***2532110
        AMOUNT : 21, 662.80

        in my HDFC bank statement i have seen this transaction which is not made by me, i am unaware about this transaction, please refund my amount which is deducted unknowingly, IT IS MADE THROUGH YOUR PLATFORM, I REQUEST YOU TO PLEASE DO THE NEED FULL
        BillDesk customer support has been notified about the posted complaint.
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          S
          Srinathb89
          Feb 5, 2023
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          Few days back i have applied loan in zest money. Auto pay status showing verified and loan approved. But still i didnt get any amount in my bank.
          Please have it checked.

          Payment for your ZestPL order #e1bc4d4b-c291-482f-a51b-673bfb091757 using ZestMoney EMI is successful
          BillDesk customer support has been notified about the posted complaint.
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            A
            Anushaguvvala
            Feb 3, 2023
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            I made a complaint on 26 January 2023 till now there is no update to it
            BillDesk customer support has been notified about the posted complaint.
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              G
              GUNDRALA KISHORE
              Jan 30, 2023
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              Address: Salapuvanipalem,lankalipalem, anakapalli

              Respected sir.
              27/01/2013 onwards,
              My service no [protected]
              Bill amount Rs 251/-
              Bill amount will be debited from my account, but not paid the bill, refund amount will not be credited still today onwards.please refund my amount sir.
              Thanking you sir.
              BillDesk customer support has been notified about the posted complaint.
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                P
                proNepali
                from Bengaluru, Karnataka
                Jan 27, 2023
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                I made a payment for a one-year subscription to Spotify Premium using your payment method. However, the payment is still not received on Spotify's end. The payment was made on the 19th of January 2023. My reference number is UPI :[protected]. They payment was of 2149. I have also attracted the screenshot of the payment.
                BillDesk customer support has been notified about the posted complaint.
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                  A
                  Asmit Ghimire
                  Jan 27, 2023
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                  Website: spotify.com

                  I paid for a Spotify premium of 2149 on the 19th of January 2023. However, it has not been credited on Spotify's end and they keep on asking me to ask my payment provider which was done through Paytm. However, Paytm said the payment went through successfully, and ask me to try to reach out to your merchant provider so I am trying to reach out to you guys. My reference number is[protected] and the payment date was the 19th of January 2023. Could you please look into it as soon as possible?
                  BillDesk customer support has been notified about the posted complaint.
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                    A
                    Anushaguvvala
                    Jan 26, 2023
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                    I paid my exam fees it showed succesful but it wasn't showing submitted, iwould like check with the ref number
                    BillDesk customer support has been notified about the posted complaint.
                    Till when can I expect a solution or refund to it
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                      R
                      Ravina18
                      from Jhunjhunu, Rajasthan
                      Jan 26, 2023
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                      Address: Jhunjhunu , Rajasthan

                      I tried booking tickets from air india app, and paid through using EMI option the transaction was successful from bank end but the same time air india just displayed the 'make payment' page again. So i don't get my tickets, no reference number or anything and my amount was showing that demand loan opened for billdesk. I want to get my refund back.
                      Jan 26, 2023
                      Complaint marked as Resolved 
                      I have a screenshot of successful transaction
                      BillDesk customer support has been notified about the posted complaint.
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                        M
                        Mallangi Surya
                        Jan 23, 2023
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                        I registered for 2exams and i make payment of 2000 for 2 exam the payment is failed but amount is deducted.
                        BillDesk customer support has been notified about the posted complaint.
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                          V
                          vineetdeol
                          from Delhi, Delhi
                          Jan 19, 2023
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                          I have initiated a transaction to contribute Rs. 50000 to my NPS account through Billdesk. Account got debited & an error message displayed on screen "transaction failed, please try again after sometime".

                          The Transaction ID is T2301191347127789183959 & UTR :[protected] from SBI.

                          Please help with resolution.
                          BillDesk customer support has been notified about the posted complaint.
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                            T
                            tejinder singh teji
                            from Adampur, Punjab
                            Jan 18, 2023
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                            Address: billdesk.credit-card@icici

                            Icici bank credit card bill pay 5000rs not bill pay payment transfer my googlepay account [protected] payment transfer 5000rs date 17/1/2023 time 18:03 upi Transaction ID[protected] To billdesktez billdesk.[protected]@icici Google Transaction ID : CICAgJC5g_DODQ please payment transfer complete
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                              S
                              shyamsundar1.g
                              from Chennai, Tamil Nadu
                              Jan 11, 2023
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                              I made online contribution of 10 thousand to my e-NPS account (National Pension System) through Bill Desk payment gateway today (Jan 11, 2023 @10.24 PM IST) but the transaction page went blank and didnt show NPS confirmation page after i payed through ICICI Debit Card. Amount has been debited from my ICICI bank account but not credited to my NPS account.
                              BillDesk customer support has been notified about the posted complaint.
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                                S
                                Shubham Dashwant
                                Jan 10, 2023
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                                Hi team,

                                I made transaction on nps app for contribution and 5017 amount got deducted from the ICICI bank on 10th Jan 2023 but no mail or message was received for the payment.

                                Please look into this.
                                Jan 11, 2023
                                Complaint marked as Resolved 
                                Money has been refunded the next day.
                                BillDesk customer support has been notified about the posted complaint.
                                Money has been refunded the next day.
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                                  R
                                  Ravichandran Paramasamy
                                  Jan 10, 2023
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                                  Address: 110/27 Pandian street, Prakash nagar, Ambattur, Chennai, 600053

                                  My daughter's LIC Jeevan Anand Policy No[protected] is currently active and the quarterly Instalment premium of Rs 12705/- is being paid regularly
                                  through auto debiting from my Credit card No [protected] on behalf of my daughter.
                                  In this connection, I am to inform you that I am currently unable to use my credit card due to personal reasons.
                                  I request that auto-debiting the installment premium for the above policy from my credit card may be stopped, please.
                                  BillDesk customer support has been notified about the posted complaint.
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                                    G
                                    Ganeshmedicals
                                    Jan 9, 2023
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                                    I Have done with BILDESK Rs 10669.30 for LIC PREMIUM NO[protected]
                                    at last THURSDAY [5.1.23] but the final premium receipt was not completed..still it was pending..REF YINB[protected]/LIC transfer to[protected] BILL DESK INDIANBANK MGT BRANCH
                                    BillDesk customer support has been notified about the posted complaint.
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                                      L
                                      leelahoney
                                      from Hyderabad, Telangana
                                      Jan 8, 2023
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                                      Address: Hyderabad

                                      I was making payment of challan fees to Telangana State Police Traffic Department.
                                      When I check the status it says, Transaction is not completed; But Challan amount of INR 1047.93 was debited from my credit card. Please reverse the payment and i am attaching the screenshot of debited amount credit card statement

                                      Please find the Transaction reference no :[protected].

                                      This the output i received after the payment: HYDPOL|[protected]|YHMP[protected]|094012|1035.00|HMP|470011|02|INR|DIRECT|[prot...

                                      Do let me know for additional information with this regard. Thank You!
                                      BillDesk customer support has been notified about the posted complaint.
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                                        Address: Hyderabad
                                        Website: www.billdesk.com/web/online_payment

                                        I was making payment of challan fees to Telangana State Police Traffic Department.
                                        When I check the status it says, Transaction is not completed; But Challan amount of INR 1049.36 was debited from my bank account. Please reverse the payment.

                                        Please find the Transaction reference no.[protected].

                                        And i am attaching the screenshot of debited amount from my credit card transaction

                                        This the output...
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