Hello,
I have tried contacting BillDesk customer care multiple times, but I still haven't received any reply.
On 27th of February, I tried to pay for Spotify Premium using UPI. I got the request, and the transaction was successful. But the subscription wasn't activated, and I got a payment failed error. I did it once again hoping that the previous amount would be credited back, but I received another payment failed error. I had to use another payment method to get it to activate.
It has been 15 days, and I still haven't received back the money, nor have I gotten any response from their team. I have attached screenshots below. I request them to credit the money back to my account.
Total amount: Rs.66 + Rs.66= Rs.132.
My UPI id: [protected]@oksbi
Thank you.
BillDesk customer support has been notified about the posted complaint.
But, even after paymet of Rs.199 (applied for family subscription) billdesk payment gateway was unresponsive and the payment was not completed. Hence, I didn't get my premium subscription. Please resolve my issue as soon as possible. I want my money refund in my account.
phone: [protected]