Billdesk — billdesk successful transaction completed but the account holders have not received/credited the money

Address:

Nadia, West Bengal, 741222

Dear sir/madam,

I've done the one transaction about rs 383.57 on 03.12.2017 at 12:56:46 west bengal state electricity distribution company limited. But they are saying that "failure: we have not received any payment confirmation from payment gateway as it is a failure transaction" that i have done through online transaction. Please refund the money so that i can do the further process. Please post a complaint to billdesk organization so that they can solve this problem and the money will be credited to my account.

Transaction details:
Transaction id: lhmp[protected]
Date: 03.12.2017 12:56:46
Payment gateway: billdesk
Billing office: karimpur ccc
Consumer id:[protected]
Name: dipendra nath chowdhury
Invoice number:[protected]
Bill paid for: dec2017-feb2018
Payment mode : e-payment
Received: rs. 383.57