[Resolved]  Billdesk — Bsnl-portal online payment success, then failed, request for refund to credit card a/c.

Address:

Mumbai City, Maharashtra

It is a matter of great regret that being a bsnl alltime customer, i pay all bills through bsnl-portal. On last day i made two transactions through online postpaid mobile bill payment, on 25/06/2014 for rs.157/= at 21:46 hours and again for rs.157/= at 21:54 hours through your bsnl-billdesk, mumbai. But both the transactions were approved by union bank of india, mumbai, but the payments were not received by bsnl.So, i fervently pray you to take urgent action to refund the both amounts to my same credit card a/c.From which both transactions were done. Take urgent action as you are giant and best online service-provider. With regards, --------mukutlal chatterjee, union bank staff. Mobile no.[protected].