[Resolved]  Billdesk — credit card bill [inr 100305.00/-] [24/dec/2020]

Address:

100000078751-Indus Ind Bank Ltd

Dear BIll Desk Team,

I have paid an amount of INR 100305.00/- from my ICICI account towards my INDUSIND credit card on 24/DEC/2020 through the below BILL desk page provided by INDUSIND (Swift Pay)

BILL DESK (IndusInd) : https://www.billdesk.com/pgidsk/pgmerc/induscard/indus_card.jsp

The amount has been debited from my ICICI account at the same instance with reference number as [protected], please refer to the attached screen-capture file with the reference number as the file name.

And also please find the attached BILL DESK (IndusInd) screen-capture receipt Indus-24-DEC-20.

I haven't received any update from the INDUSIND regarding the above bill I have paid on 24/DEC/2020 and no update in my ICICI account as well as the transaction is showing as SUCCESS where as the receipt generated by BILL DESK (Indusind) showing as pending.

Can you please confirm whether this amount will be forwarded to the INDUSIND or else send it back to my ICICI account from where I have initiated the payment.

I just got the confirmation from the INDUSIND customer care today that they did not received the payment and it has already went in to over due even though have paid it a day in advance to the due date.

Paid date : 24/DEC/2020
Due date : 25/DEC/2020

The delay in processing the above amount from BILL DESK might incur me extra charges from INDUSIND because of late payment charges.

Please find the attached screen-capture files with full details for your reference, Can you please do the needful as soon as possible.

Regards
Raghu