Billdesk — Dispute payment

Address:

Bankura

I pay the electricity bill through Google pay my consumer ID number[protected] is which I paid on 14th December 12:47 pm through my bank account balance is deducted but payment was not successful.
Already 6 days going on my bill is not paid and money is not refunded what can I do you please help me me as early as possible otherwise I I take legal step.