Billdesk — jio phone pre booking

Address:	Ranchi, Jharkhand, 834001
Website:	my jio app

Dear sir/madam

While booking for jio phone through my jio app on 24th august 2017 at 7:38 pm amount i. E rupees 500 got deducted from my paytm wallet but the payment gateway page showed transaction error. Till now i had neitherneither received any transaction confirmation message from jio on my mobile number or my jio app nor refund of rupees 500. Please look into this matter.
Thanks

(Wallet transaction i'd:[protected]
Billdesk order no.- jpt[protected])