Billdesk — money debited but not forwarded to concerned party

Address:

D P Mishra, 04, Friends enclave, Rudrapur, Udham Singh Nagar, Uttarakhand, 263153

I was in the process of paying my bsnl ftth bill (Phone no. [protected]) for the month of february on[protected]. I tried to pay it through my paytm wallet. The paytm debited the money but i did not get a message for the payment of the bill and no receipt could be generated. Paytm shows following information:

Billdeskutil order id rpt[protected]
Wallet transaction id [protected]

I have also contacted at [protected]@billdesk.com,. I was asked to provide a screenshot of the page on paytm, which i have mailed and waiting for the reply. I request you to kindly look into the matter and arrange to pay my telephone bill.