Billdesk — money debited from bank but no confirmation from billdesk gateway

Dear sir,
Money deducted but conformation not sent from your billdesk gateway to wbsedcl company to remit my bill. Status is pending

Bill : may2018-jul2018
Invoice:[protected]

Amount: 2129.68
Payment date:
22.05.2018 12:07:46
Status: pending
Consumer id[protected]
Customer name: kanu lal roy
Bank sms:
Thank you for using state bank internet banking. Reference no. For west bengal state electri transaction of rs. 2132.04 from a/c ending 0560 on 22-may-18 at 12:11 is igadopkxy9.