Billdesk — no refund o[censored]nsuccessful transaction

Hello,

On, 10 July 2018 i was making payment of my BSES electricity bill using their website www.bsesdelhi.com though Billdesk gateway.

In Billdesk gateway i selected MVISA and paid (12, 877.50 INR) but there was no successful message and bill payment got failed while amount was already debit.

Later on i did payment with another gateway because my due date was over, so can you please check your system and refund unsuccessful transaction amount of 12, 877.50

below i have pasted transaction details from PayZapp and bank statement

10 Jul 2018 POS 416021XXXXXX4234 MVisa-mVisa: BSE POS DEBIT [protected] 10 Jul 2018 12, 877.50

Sale at MVisa: BSESR

Transaction Description: Card: 416021XXXXXXXX34; MV Id: [protected]

Transfer Amount: 12, 877.50

Status: Success

Txn ID:[protected]tl75mW0