Billdesk — Payment done but payment receipt not generated | |||
PAYMENT DONE BUT PAYMENT RECEIPT NOT GENERATED Sir/Madam, I have paid amount of Rs. 9767 to SBI CREDIT CARD PAYMENT ( CARD NO. [protected] ), through your payment gateway. Amount has been deducted from my ICICI BANK ACCOUNT but massage shows "session has timed out" I have not received any acknowledgement no. & receipt. However, the amount Rs. 9767/- has been deducted from the My ICICI account. On contacting the bank, the following are the details I obtained regarding the transaction (screenshot attached) : Inline image SBI CREDIT CARD NO. [protected] ( SANJAY SHARMA ) Bank Reference No: BIL/[protected] CARD PAYMENT Amount: Rs 9767/- Kindly help me regarding the above payment received or not . Hoping for a prompt response, Thanking you, SANJAY SHARMA INDORE MP MOB. NO. [protected] Was this information helpful? | |||
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515, Atma House, Ashram Road, Ahmedabad, Gujarat, India - 380009
I am writing to bring to your attention an issue regarding a recent payment made towards The Dadar Parsee Youth Assembly High School through the Bill Desk payment gateway.
I made a payment of Rs. 29, 005.00 on 12th July 2025 at 12:52 PM using the HDFC PayZapp app. The amount has been successfully debited from my HDFC Bank account, but the Bill Desk portal is still showing the status as "NOT COMPLETED." As a result, I have not received any acknowledgement number or payment receipt from the school or Bill Desk.
Details of the transaction are as follows:
Name: VINOD WADEL
Date & Time of Payment: 12th July 2025, 12:52 PM
Amount Paid: Rs. 29, 005.00
Payment Mode: HDFC PayZapp
Bank: HDFC Bank
Transaction Reference No.:[protected]
Status on BillDesk: Not Completed
Status from Bank: Amount successfully debited
I contacted HDFC Bank, and they have confirmed that the transaction was successful from their end. They advised waiting or contacting the beneficiary institution for further assistance. I have attached the SMS confirmation and transaction proof for your reference.
I kindly request you to look into the matter and confirm the receipt of the payment. If needed, please advise on the next steps or provide the official receipt at the earliest.
Looking forward to your prompt assistance.
Sincerely,
VINOD WADEL
[protected]
[protected]@gmail.com