Billdesk — payment made and deducted but did not reach the end beneficiary

Billdesk — payment made and deducted but did not reach the end beneficiary

B bidduramana from Chennai, Tamil Nadu Nov 20, 2018

I have made a payment to tneb for consumer number [protected], through google pay, this transaction was carried out on 12th, nov. The money got deducted from my account, but the status in google pay shows as failed when i enquired my bank they have given me a confirmation that money has reached the beneficiary, tneb portal states i have unpaid. I am struck up now, bill desk has not responded to me, now tneb states that i have not paid and my connection is liable to be cut. Please can you resolve this, can bill desk understand the pain for being penalized? Please try to respond and resolve issues then and there +3 photos Was this information helpful? No (0) Yes (1)
BillDesk customer support has been notified about the posted complaint. Nov 20, 2018 Updated by bidduramana FYI&A, I have been writing to [protected]@billdesk.com from 16/11/18. As well as raised a dispute via google pay on 14/11/18. Please, certain subject matters the response has to be swift, What happens if TNEB disconnects my connection, why should I suffer and be penalized for nonpayment, when I have paid? Nov 22, 2018 Updated by bidduramana I am really unsure, what more clarity should I bring, is the given screenshots not enough to prove my case? Please see the mail below. I have provided all the details via email and today I receive a mail like this PG Support <[protected]@billdesk.com> Thu 11/22/2018, 2:38 AM Dear Customer, Thank you for writing to Payment Gateway Support. This is with reference to your e-mail dated November 16, 2018 regarding the payment status towards aforesaid merchant. We are unable to locate the above transaction on the basis of the details provided in your email. We request you to provide us with the following additional details to enable us to check the status of your transaction: . 14-digit alpha numeric transaction ID (for e.g. MABC[protected]) OR . UPI transaction screenshot with payee VPA . Scanned bank account Statement/Credit Card statement highlighting amount debited along with bank name. Warm Regards, Rahul Kute Payment Gateway Support BillDesk Nov 23, 2018 Updated by bidduramana Please can somebody look into my complaint, I am losing my patience. Look at the order of Events, how does somebody stay composed Payment made to TNEB via Google pay - 12/11/18 Money deducted from my account but payment failed- 12/11/18 TNEB portal states I have not paid by bill-12/11/18 Checked with my Bank ICICI, as per them the money has been successfully received and provided with the reference-12/11/18 The dispute raised via google pay-13/11/18 - Dispute will be resolved in 3-5 days Desperately writing to BillDesk from -16/11/18 Billdesk requests me to provide screenshots-20/11/18 today is 23/11/18, I don't have my problems resolved.
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Sreelakshmi Aravind

from Mumbai, Maharashtra

Nov 20, 2018

Hello

I have made a transection through my paytm wallet to dominos but wrongly post by paytm to billdeskfood1 through paytm at 06:30 pm dated 19/11/2018 for inr 208/-
Request you to trace my payment as per above transection id & kindly refund the same urgently.

Thanks and regards,
Sreelakshmi